Refund policy

Return & Refund Policy

At Spikecartco, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned with its original packaging and all included accessories.

  • Proof of purchase or order confirmation is required.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

After reviewing the issue, we will arrange a replacement or refund where applicable. In such cases, Spikecartco will cover the return shipping costs.

Return Shipping

If you are returning a product due to a change of mind or any reason unrelated to a product defect or shipping error, the customer is responsible for the return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Spikecartco will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed payment method.

Please allow 5–10 business days for the refund process after approval.

Exchanges

We only replace items that arrive damaged, defective, or incorrect. If you require an exchange for an eligible item, please contact our support team.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Used or damaged products.

  • Products missing original packaging or accessories.

  • Items returned after the 14-day return period.

  • Products damaged due to improper use or mishandling.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team. We're happy to assist you.